Returns & refunds
Every order comes with a 30 day return window from the day it is delivered. If something is not right, or you simply change your mind, send it back unopened for a full refund.
1. Contact us within 30 days
Email us with your order number and the item you would like to send back. Your 30 day window starts on the day your parcel is delivered.
2. Post the item back
We reply with the UK return address. Send the item back unused, unopened and in its original sealed packaging, using a service you can track wherever possible.
3. Get your refund
Once your return arrives we check it and refund within 2 working days to your original payment method. Your bank may take a further 3–5 working days to show it.
What we can accept
- Items returned within 30 days of delivery.
- Unused, unopened products with their original seal and packaging intact.
- Faulty, damaged or incorrectly described items — always covered.
What we cannot accept
- Opened or used cosmetics, skincare, fragrance and first aid products, for hygiene reasons, unless the item is faulty.
- Items returned more than 30 days after delivery.
- Products damaged after delivery through misuse or incorrect storage.
Return postage
Return postage is paid by the buyer for change-of-mind returns. If your item arrived faulty, damaged or not as described we refund your return postage in full alongside the price of the item. Keep your proof of postage until your refund is confirmed.
International returns
The same 30 day window applies wherever you are in the world. Mark returned parcels clearly as "returned goods" on the customs declaration so they are not charged duty on the way back to the UK.
See delivery timescales on the shipping page or read more in the FAQs.